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Privacy Policy

Last update: April 15, 2018.

By using the website and any thereto related services you (the “User”) accept and acknowledge this privacy policy.  

TravelTelly is committed to protecting your privacy and expects each User to protect the privacy of other Users. The terms of this policy apply to all TravelTelly websites, unless different terms are provided.

This website is owned by TravelTelly and may be accessed by TravelTelly, its Users and processors in the Netherlands and abroad. Please be aware that as a result personal data collected may be retained, and may be stored, processed, accessed and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

Personal Data Collection

TravelTelly collects certain kinds of personal data. We differentiate between information you enter yourself, information that’s collected automatically, and information we obtain from other sources.

Information provided by yourself

  • Account information
    When you create an account, we only require you to provide an email address, a username and a password.

  • Public profile information
    When you have an account, you can further fill in your public profile. Among others, you can enter a display name, your website, and the camera and photography apps you use. Your username is also part of your public profile. Please be aware that this is public information and can be viewed by other visitors.

  • Location information of photos and videos
    If you’re a contributor, we require you to provide the location the photos and videos you upload. You can choose to either give the exact GPS coordinates (which might be pre-loaded automatically from the file’s metadata), or to give only the country and area.

  • Photo and video metadata
    When you upload a photo or video to TravelTelly, the uploaded file’s metadata is stored, such as the date and time of capture, the camera used and location information.

Information collected automatically

  • Logging information
    Logs of our systems can contain your IP address, browser type and language, navigational information and access times.

  • Location information

    • Based on your IP address we determine your approximate location and use it to show prices in the correct currency.

    • We collect your exact location if you’re a contributor and allow us to do so through both your account settings and your mobile device’s permissions.

      Please be aware that users without a PRO account can view your anonymized location (to get a sense of how many contributors TravelTelly has and where they are), whereas PRO users can view your non-anonymized location (to help them make location-based requests).

      To protect your privacy we only store your most recent location (we don’t keep a history), we don't save and display your exact coordinates (we only store one decimal place, so 1.2345 is stored as 1.2, and we add a small random component to your location when displaying it), and we remove your stored location when it hasn't been updated in two weeks. Your stored location is removed when you disable location access through your account’s settings.

Information obtained from other sources

If you allow us to do so, we can collect information from third parties to create your account or to complement your account’s information. For example, if you choose to sign up for TravelTelly through Facebook, we collect your email address from Facebook to create an account at TravelTelly.

Payment information

Sensitive payment information such as your credit card number and billing address are not collected by TravelTelly, but are sent directly to Stripe, the platform we use for payment processing. TravelTelly only collects information to identify and reference successful transactions, such as their dates and times, the transaction amount and the items that were bought.

Purpose of Personal data Use

TravelTelly collects and uses your personal data, inter alia, to:

  • provide and improve this website.

  • provide and improve our services to you and to our clients including handling personal information of others on behalf of our clients.

  • compile anonymous statistics, for example, website usage statistics.

  • market our services.

  • manage our relationship with you.

  • send billing reminders.

  • send purchase confirmations.

  • send marketing emails and surveys.

  • fulfil our legal obligations.

Personal Data Sharing

TravelTelly may share personal data within its corporate group for the purposes disclosed in this privacy policy.

TravelTelly may share your personal data with service providers who perform services on our behalf. For example, we may hire other companies to:

  • handle the processing of payments

  • provide data storage

  • enable real-time notifications

  • perform geocoding

  • host websites.

TravelTelly reserves the right to disclose your personal data if required to do so by law (including to meet national security or law enforcement requirements), or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers or the public.

Accessing Your Personal data

If you wish to review or adjust information that you previously provided to us, you may access your information in your account settings. TravelTelly can also assist you in making any changes, as well as in exercising your right to have your personal data deleted. If you need additional assistance, please contact us at support@traveltelly.com.

Use of Cookies and Other Technologies

TravelTelly uses both first party and third party analytical and functional cookies and other technologies like pixel tags and your browser’s local storage to enable you to use our website. A cookie is a small text file that is placed on your hard drive or device. Cookies contain information, including personal data that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, and your navigational and purchase history.

TravelTelly works with various third-party partners, who use cookies on our site:

  • Stripe: for the processing of payments.

  • Tawk: to provide support.

  • Ionic: to run our website and mobile application.

  • Insites: to store your cookie consent status.

  • Mapbox: to show maps.

  • Google: to allow us to view usage statistics of our website through the Google Analytics service. We have accepted Google Analytics's data processing amandment. We mask the last octet of your IP-address. We've disabled "data sharing" in the settings of our Google Analytics account. We don't use other Google services in combination with Google Analytics cookies.

  • Facebook: to enable you to sign up or log in using your Facebook account.

 

Furthermore, TravelTelly uses your browser’s local storage to store access tokens and your real-time notification channel identifier.

Choice and Personal data Preferences

TravelTelly respects your right to make choices about the use and disclosure of your personal data. If at any time you decide that you do not want to receive marketing emails from us or change the settings in relation to your personal email preferences, you can change this in your account settings.

Security of Personal data

The security of your personal data is important to us. We follow generally accepted industry standards to help protect your personal data. For example, when you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer (SSL) technology. No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

Links

TravelTelly may link to websites, including those of our third-party content providers, which have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such linked sites, and encourage you to become acquainted with them prior to use.

Changes to This Privacy Policy

We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the “last updated” date at the top of the policy. If there are material changes to this statement or in how TravelTelly will use your personal data, we will notify you by posting a notice of such changes here or on our home page, or by sending you an email. Please review this policy whenever you visit one of our sites.

Contact Information

You can contact TravelTelly by emailing support@traveltelly.com or by phone at +31614834112, or by regular mail at TravelTelly BV, Zenegroen 142, 8935 KN, Leeuwarden, The Netherlands.